iCohere Webcast - Webinar FAQ

Before the Webinar...

What computer do I need to attend a webinar?

You can access webinars and meetings using PCs, Macs, and both iPads and Andriod tablets. For mobile devices you must first download the WebEx app form the App store for your device.

Which web browser can I use?

You can use a current (or no more than two versions old) version of Internet Explorer, Firefox Chrome, or Safari. Non-standard browsers are not supported.

How do I prepare my computer and browser?

To prepare your system, click here.

Can I use my phone or tablet?

Yes, with some limitations. Live webinars can be viewed on tablet and smart phones. Download the WebEx app from the App store for your device. (Note: archives cannot be viewed on mobile devices at this time.)

How do I join the webinar?

If you have an iCohere site login ID and password, you can log in and navigate to the webinar meeting area and click on the webinar name. If you do not have a login ID, you will receive an email from your session host with a link directly to the webinar.

I used the link in the email announcement. Why do you need my name and email address before I join the webinar?

This enables the presenters to identify you in the webinar and in attendance reports. You may also be asked to provide additional information, such as your organization.

When can I get into the webinar?

Attendees can join webinars up to 15 minutes before the scheduled start time (provided the presenters have opened the webinar).

During the Webinar...

I got disconnected from the webinar and the window closed. Why?

This is usually a bandwidth issue with your local internet service provider. Try joining the webinar again.

How do I hear the audio?

Audio is provided in two ways, either through a phone number or through the computer (VoIP). A pop-up window opens when you first join your webinar for you to select an audio option.

The audio and video are out of sync...

This is a bandwidth issue either at your connection or the Presenter's. If it becomes distracting you can close the video display panel. You will still be able to hear the presentation and see the slides.

How do I use the text chat?

If chat is enabled by the session host, click the text chat panel at the right of the webinar window, enter your text and click send.

Can I send a text to presenters only?

Yes. Before you enter your text, use the "Send To" dropdown menu on the bottom right to select "Presenters," and click send.

I typed in a question in Q&A, but it isn't showing...

All questions go into a queue for the presenter to answer. It is up to the presenter to select which questions are answered.

Can I resize the presentation area of the window?

You can resize the main presentation area by changing the percentage field at the bottom of the that area.

After the Webinar...

Will there be a recording of the webinar available later?

Contact your webinar organizer for instructions on accessing the recording of your webinar.

When will the webinar recording be available?

Please contact your webinar organizer.

More Information...

Additional Help Needed

For additional Webinar help and information: contact the 24/7 WebEx Global Support Team at 1-866-229-3239 (US/Canada).

For a list of international contact numbers please visit: support.webex.com

Additional Technical Information

The webinar audio-video streaming works best over fast, stable, and wired Internet connections (not wireless). We recommend checking your system ahead of time for the following:

Internet connectivity High-speed connection (broadband required) Wired (Ethernet cable) connection

Bandwidth Ask your IT staff to help ensure that the available bandwidth is adequate for your online meeting or conference. Presenters should have upload speeds of at least 300 kbps, and 100 kbps is recommended for attendees. For screen sharing and video streaming, we recommend 400 to 500 kbps for presenters and 300 kbps for attendees.

Test your connection speed (to Los Angeles, CA.) with any online speed test, for example:
http://www.speakeasy.net/speedtest/ http://www.speedtest.net/

Prepare your system for webinar readiness by going to Prepare your computer (one-time installation) and following the onscreen instructions.

Firewall issues If your organization has high security settings, your IT staff should check access to the webinar through your firewall. Please ensure that Ports 80 and 1935 are open.

Java VM software In the unlikely event that you need to re-install or upgrade your Java VM software, we recommend using this link: http://java.com/en/download/index.jsp